You can file a complaint, grievance or appeal in writing, or by telephone. Call Medica Customer Service at the appropriate number listed below. You may also use the address at the bottom of this page. If you make a verbal complaint/grievance that is not completed to your satisfaction, Medica will inform you of your right to submit your complaint/grievance in writing. Medica will also inform you of this right if we are unable to resolve your concern within 10 days. For assistance in completing the complaint/grievance form, contact Customer Service.
Commercial Customer Service
952-945-8000 or 1-800-952-3455
TTY users may call 952-992-3190 or 1-800-862-9497
For written complaints or grievances, note mail route CP555
Center for Healthy Aging
952-992-2300 or 1-800-234-8755
TTY users may call 952-992-3650 or 1-800-234-8819
For written complaints or grievances, note mail route CP320
Medica State Public Programs
952-992-2322 or 1-800-373-8335
TTY users may call 952-992-2357 or 1-800-234-8819
For written complaints or grievances, note mail route CP340
Medica Customer Service
952-992-1805 or 1-866-894-8051
TTY users may call 952-992-3650 or 1-800-234-8819
For written complaints or grievances, note mail route CP320
| Our Address: |
Medica |
|
PO Box 9310 |
|
Minneapolis, MN 55440 |
|
Please be sure to note the appropriate mail route from above. |