Member Services helps you find important information and answers to many questions.
- Electronic Forms: Create and submit Medica health care forms electronically, or print them for submission through the mail. You can also request a new ID card. To save time, each form is pre-filled with information from your User Profile.
- Contact Medica: Get complete contact information for Medica, including phone numbers for customer service, general information, media contacts, and our mailing address.
- Frequently Asked Questions: Find answers to many questions regarding Medica, your benefits plan, and learn about your rights and responsibilities as a member.
- Complaint/Grievance/Appeal: Learn how to file a complaint, grievance or appeal in writing, or by telephone. For assistance in completing the complaint/grievance form, Customer Service contact information is provided.
- Medica CallLink® nurse line: Medica CallLink nurse line gives Medica members access to a wide range of services 24 hours a day, 365 days a year. Find out how the nurse line works, get help finding a physician, and learn about online health information available to members.
- Member Tips: Get useful information regarding out-of-network costs, referrals, generic medications and more.