MCHA looks forward to serving your health care needs. We want to help you maximize your benefits and your health by getting you started on the right foot. Health needs can crop up at unexpected times. Here are some action steps you can take right now so you're ready to use your MCHA benefits whenever you need them:

Review ID Card and Member Welcome Kit

Watch your mail for your ID card and your member welcome kit. Both will arrive within the month of your effective date; the ID card usually arrives first. Review your ID card and note that you have an enrollee number and a group number (unique to you). If you don't receive your ID card, please call Customer Service at 1-866-894-8053; TTY: 952-992-3190 or 1-800-841-6753. You will need to select the name MCHA when you use our online provider search tools. Be sure to carry your ID card with you at all times so it's available whenever you need care.

Understand Your Benefits and Financial Responsibilities 

When you receive your benefit information, it is important to review all documents to understand how the benefits work and your financial responsibility, including deductibles, coinsurance and your out-of-pocket costs. Be aware of how your out-of-pocket costs might change if you get care from a provider who is not in your network, or how you’re covered if you need care while traveling.

Register for Online Tools

You can register to view personalized benefit information and your claims online with myMedica.com. This site will allow you to view all processed claims on demand, as well as provide your Policy of Coverage and benefit information specific to you.

• Register now at myMedica.com.Another online resource available through MCHA, is our online Health and Wellness tools. These comprehensive tools will allow you to take charge of your health and begin building a better you with health information and resources.

Contact Information and Assistance

Questions are sure to crop up as you start using your benefits, and we're here to help with a host of resources and friendly people available for you.

• MCHA Customer Service: Call the Customer Service phone number on the back of your ID card for personalized assistance. Our phone lines are open 7 a.m. to 6 p.m. CT Monday through Friday. (If you haven't received your ID card, please call 1-866-894-8053; TTY: 952-992-3190 or 1-800-841-6753 for assistance.
• CallLink Nurse Line: Call 1-800-962-9497 to talk with professionals who can offer advice and answer your health care questions. Our nurse line is available 24 hours a day, seven days a week.
• Manage My Plan: Learn more about managing your claims and benefits, submitting electronic forms, comparing the cost and quality of many common procedures, and more.