Contact Medica: Members

Type of member Contact Information Hours

Member Through Work

  • Medica Choice®
  • Medica Choice Passport®
  • Medica Elect®
  • Medica EssentialSM
  • Medica Focus®
  • Patient Choice InsightsSM by Medica

Call the number on the back of your ID card or call 952-945-8000 or 1-800-952-3455.

My Plan by Medica members: Go to www.medica.com/myplanbymedica.

Hearing impaired members: Call the National Relay Center at 1-800-855-2880 and ask for the number above.

Email: www.medica.com/contactmedica

Monday - Friday: 
7 a.m. - 8 p.m. Central Time 
(closed 8 - 9 a.m. Thursdays)

Individual and Family

  • Medica SoloSM
  • Medica Symphony ® for HSA
  • Medica EncoreSM
  • Medica Symphony®
  • Medica Prelude®
  • Medica Direct DentalSM

Call the number on the back of your ID card or 952-992-1805 or 1-866-894-8051.

Hearing impaired members: Call the National Relay Center at 1-800-855-2880 and ask for the number above.

Email: www.medica.com/contactmedica

Monday-Friday:
8 a.m. - 6 p.m. Central Time

Note:
Closed Thursday from
8 - 9 a.m.

Access to a representative may be limited on weekends and holidays.

Medicare

  • Medica Prime Solution®
  • Medica Advantage SolutionSM
  • Medica Select SolutionSM
  • Retiree Group Coverage

Call the number on the back of your ID card or 952-992-2300 or 1-800-234-8755.

Hearing impaired members: Call the National Relay Center at 1-800-855-2880 and ask for the number above.

Email: www.medica.com/contactmedica

7 days a week,
8 a.m. - 8 p.m. Central Time

Note: Access to a representative may be limited on weekends and holidays

Care Coordination Products

  • Medica Complete Solution®
  • Medica DUAL Solution®
  • Medica AccessAbility Solution®
  • Minnesota Senior Care Plus (MSC+)

Call the number on the back of your ID card or 952-992-2580 or 1-888-347-3630.

Hearing impaired members: Call the National Relay Center at 1-800-855-2880 and ask for the number above.

Email: www.medica.com/contactmedica

Medica Complete Solution and Medica DUAL Solution

7 days a week;
8 a.m. - 8 p.m. Central Time

Note: Access to a representative may be limited on weekends and holidays.

Medica AccessAbility Solution and Minnesota Senior Care Plus (MSC+)

Monday-Friday;
8 a.m. - 5 p.m. Central Time

Note:
Closed Friday from
8 - 9 a.m.

Access to a representative may be limited on weekends and holidays.

Minnesota Public Programs

  • Medica MinnesotaCare
  • Medica Choice Care  

Call the number on the back of your ID card or 952-992-2322 or 1-800-373-8335.

Hearing impaired members: Call the National Relay Center at 1-800-855-2880 and ask for the number above.

Email: www.medica.com/contactmedica

Monday-Thursday:
8 a.m. - 12 p.m.
12:30 p.m. - 5 p.m. Central Time

Friday:
9 a.m. - 12 p.m.
12:30 p.m. - 5 p.m. Central Time

MCHA

Without Medicare:
Call the number on the back of your ID card or 1-866-894-8053.

Hearing impaired members: Call the National Relay Center at 1-800-855-2880 and ask for the number above.

Email: www.medica.com/contactmedica

Monday-Friday: 
8 a.m. - 6 p.m. Central Time

Note:
Closed Wednesday from
8 - 9 a.m. Central Time

With Medicare:
Call the number on the back of your ID card or 952-992-2443 or 1-800-325-3540.

Hearing impaired members: Call the National Relay Center at 1-800-855-2880 and ask for the number above.

Email: www.medica.com/contactmedica

Monday-Friday:
8 a.m. - 5 p.m. Central Time

Key Message Image