Getting Started
Member Through Work
Welcome to Medica! Use the following links to get a jump start on your plan:
: Review your card and materials.
- Watch your mail for your ID card and your Member Welcome Kit. Both should arrive within one month of your effective date. (The ID card usually arrives first.)
- Review your ID card. Note that you have a subscriber number (unique to you) and a group number (unique to your employer).
- If you don't receive your ID card, call Customer Service at 952-945-8000 or 1-800-952-3455. (TTY: 1-800-841-6753)
Plan Highlights: Learn more about your network benefits and to find a provider.
: Access to your health plan information 24/7 through mymedica.com.
- Updates on your claims in the payment process
- Checking which drugs are on Medica’s List of Preferred Drugs (formulary) and viewing your prescription history
- Determining your copay for various medications—use the Pharmacy Lookup Tool
- Printing a temporary ID card or ordering a replacement
- Learning the details of your health plan and how it works
- Viewing your coverage document
- Tips and articles on health and wellness topics that interest you
Go to mymedica.comNeed more?Learn more about your claims and benefits including copays, coinsurance and out-of-pocket costs, submitting electronic forms, comparing the cost and quality of many common procedures, and more.
Visit Manage My Plan : Visit the Health and Wellness Center tab on medica.com to see what resources are available to you.
: Get your health plan and medical questions answered.
- Customer Service: Call the customer service phone number on the back of your ID card for assistance. Our phone lines are open Monday/Tuesday/Thursday/Friday from 7 a.m. - 6 p.m. and Wednesday from 7 a.m. - 6 p.m. (closed 8 - 9 a.m.) If you haven't received your ID card, call 952-945-8000 or 1-800-952-3455 (TTY: 952-992-3190).
- CallLink Nurse Line: Call 1-800-962-9497 to talk with professionals who can offer advice and answer your health care questions. Our line is available 24 hours a day, seven days a week.